01  Do I need to bring anything to my first appointment?​

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If you are attending your first appointment, you should have your referral and/or Mental Health Care Plan with you and that you have submitted the Patient Intake/Service Agreement Form that was sent to your email. 

 

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 02  How do I claim my Medicare Rebate?

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After your appointment is completed, so long as the treating psychologist has your referral, they are able to process the rebate for you. Alternatively, you are able to request the receipt invoice and process the rebate yourself through the mygov app. 

 

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 03  I paid for my session in full but have not received my Medicare rebate, what do I do?

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There are a few reasons why you have not received your Medicare rebate:  

1) Medicare DOES NOT have your bank account details (to check this, head over to myGov).

 

If your psychologist has tried to process the rebate and Medicare does not have your bank account details, then you will need to provide Medicare with your bank details and provide them with the receipt from your appointment. Future Medicare rebates will be able to be processed with us once you have set up your bank details.

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2) If Medicare DOES have your bank account details then double check with your psychologist that they have processed the rebate.

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3) If none of the above work you will need to consider whether you have used up your mental health care plan limits (limit of 10 Medicare rebates per calendar year). 

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If you are still having trouble with receiving your Medicare rebate, phone reception at 1300 678 160 so we may assist you.

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 04  I am in Crisis and need to speak to a psychologist urgently, but i do not have an appointment, What do I do?

 

If you are in crisis and in need of immediate help: 

 

If ever you are feeling hopeless, suicidal, or simply in need of speaking with someone and do not have an appointment scheduled or it is after business hours, there are numerous free and anonymous hotlines with trained operators available to help you. 

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Suicide Prevention / Depression Support

• Kidsline 1800 55 1800

• Lifeline Australia Helpline 13 11 14

• SANE 1800 187 263

• Beyondblue 1300 224 636

• Suicide Call Back 1300 659 467

• 3YARN:13 92 76 – 13YARN supports Aboriginal & Torres Strait Islanders when they are feeling worried or no good. No shame, no judgement, just a safe place to yarn

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Substance/Alcohol Abuse

• Drug & Alcohol Helpline 1800 198 024

• Alcoholics Anonymous: 1300 222 222

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Rape, Abuse & Domestic Violence

• 1800RESPECT: 1800 737 732 or chat online – 1800RESPECT supports anyone living in Australia affected by domestic, family and sexual violence.

• Men’s Referral Service: 1300 766 491. No to Violence operates the Men’s Referral Service, a national counselling information and referral service for men who use violence against women.

 

LGBTQIA+ support services

• QLIFE Australia Helpline 1800 184 527

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If you are in danger or experiencing an emergency, or there is immediate risk to you or someone you care about, call 000 or go to your local hospital emergency department.

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